RE: CVA -Customer Service
Hang tight despite the auto-response. I thought the exact same thing as you when I sent an email Mon. about getting a parts schematic for my new APEX. I got the same auto-response and was annoyed that in this "day andage" no one was there toreply.
However, I just got a response from BPI/CVA/Win. MLing this morningwith the .pdf file I requested. They musthave turned that auto-response on so they can avoid the stupid questions but are still checking the email account to answer easy/quick questions. You may get a response yet.