WOW! I must live under a lucky star. I have called them anytime I wanted and never waited more then a few minutes to speak to a customer service technician who answered my questions or authorized me to mail the rifle back to them for repairs.

I bought a CVA Stalker Carbine a while back and had to mail it in twice (for the same thing I might add) because the trigger went from #12 pounds to #0 pounds after they mailed it back, and finally they have it at a nice #3.5 pounds.

They have also answered my emails when I sent them. Perhaps the email thing is because of the season of the increase in sales have driven them to that point. I know I was upset when Thompson Center did the no email thing too.. But all I had to do was call them as well for questions.