I had an experiance similar to what Pglsgow relates. I posted it in detail here a couple times, so won't go there again in detail.
It was the top of the line th Omega laminate. Had 2 previous Omegas that where great.
Short story - this one wasn't - sent it in - detailed explaination of my problems was ignored - stock returned damaged - 4 different messages left where never returned.
Sold ot for less then half of what I had in it to someone who knew every detail of my experiance - with 2 pyro pellets and the special 3 petal sabots, he is able to load and hit a 4" circle at 50yds - his hunting range.
Will never have another TC unless QC is improved greatly by S&W - ei consistant bore sizes.

Best customer service is the one you never need.

Steve