Chuck called me too...to talk about another guys order. Seems the guy is pretty tall and wanted his stuff cut longer than normal. The length of the sleeves did not sit right with Chuck so he called me because he had cut mine long too...as I'm 6'6" and need a little extra length in certain areas. [&:] Anyway, he asked me to measure my arm length so he could sanity check it with what the guy wanted. Turns out this guy wanted something like 41" sleeves which is really long for me, not to mention someone shorter than me. Now, Chuck would have been perfectly justified to just make the garmet to the specs ordered and shipped it to him and been done with it. However, he saw something that did not seem right and did what the thought he needed to do to correct it. THAT is customer service.
It just hit me...I didn't collect my consultation fee.
