Cig,
no problem. We at Winner's Choice are having very good success with our products, and are more than happy to stand behind them when things don't work as planned. Many times it is the retuned items that we learn the most from. We feel that our customers appreciate our commitment to quality and customer service. It is these commitments, along with our exclusuve warrantee that sets us apart from all other string builders. GLAD TO BE OF SERVICE!!

Mike