Of course I wouldn't expect some $6.00 per hour clerk to do warranty repairs on my rifle. I would expect them to ship it to the manufacturer so that the manufacturer could honor its warranty. Do you think that when you buy a gun at a gun store that it is the gun store giving the warranty? No, it's still a manufacturer's warranty. The gun store might have a gunsmith on site who can do the work (if the store is an authorized repair site), but the factory gets the bill. The only difference is that the gun store might be more convenient or timely, because it doesn't, necessarily, have to ship the gun back to the manufacturer. Still, it is not the gun store's warranty. And, if the gun store's gunsmith isn't licensed by the manufacturer to do warranty repairs,he'll void your factory warranty if he does any work onthe gun.