My bow dealer is a Ross dealer too and I mentioned yesterday how guys on here said that they get no response when trying to contact Ross, and he said that they are GREAT with customer calls and responses with him. He stated that a guy was going on a hunt and thought he had damaged his limb by something he had done(turns out the limb was OK) and that Ross had a limb in the dealership overnight for this guy. One of my dealers' employees shoots a Ross and loves it.I have another buddy that works in a Bowtech shop and he shoots a Ross. Great Bows from what I hear.