I called last Tuesday and they answered the phone right away and asked if my stand had shipped yet in which she replied no, she then asked when I needed it by and I said ASAP. So the stand shipped the next day Fed Ex and was waiting on me at the house Friday afternoon. I installed the handles and the 2 clamps and straps went outside to try it out on a southern pine I have in my front yard. Using the pine would tell me just how quiet this stand would be with the rough bark even though all the trees I hunt out of are oaks. Its very easy to install on the tree and took about 1 minute. I am very impressed with how quiet the stand is while climbing and the best part-leveling the stand half way up the tree. My overall thought about this stand is : GREAT STAND, and worth every penny!