Customer service seems to be lacking at many companies. I bought a Summit Razor SS in late Sept 2006( some of you may know the story) and with it was supposed to be a Summit Skin to quiet the stand and Camo it out. One of the reasons I bought the Summit. Well long story short Summit said the skin was defective but in the meantime they were still advertising their stands with the product on the second call to Summit I was told the materials wer defective and they would be shipping me the upgraded ones sometime in November. I doubt I will ever see them. I won't buy from Summit again. I don't care how good the stands are I want good honest customer service.