ORIGINAL: Germ
What type e-mail service do you guys have?
Some companies get black listed by e-mail providers(SBC, yahoo,AOL) are some of the worst.
I would suggest giving them a call, I have had nothing but great dealings with them.
When you have an issue with your bow, call your pro shop and they talk to ROSS.
As far as our pro shop he is a meat stick man. The next closest dealer is 90 miles and it is a sportsmans wharehouse. Strike 2. As far as calling I did 4 times.