personal they are. that's why i am so upset at this situation.

they still have not called me back after the message i left yesterday. maybe they have caller id and are screening their calls.

i have no issue with the work they did to my rifle over 5 years ago. it's the horrible customer service which i have received since july that is beyond words. do they not care about their customers? how can a business ignore someone for over 3 months. in august don told me that it would ship in a couple of days. in september, don told me via email that its was misplaced and would ship via air to speed things up. now it's october. are they using pigeons to deliver their products. geesh! i trust a persons word when they say they will do something.