Thanks. I just wish I would have spent the money on several cheaper ones. I also want others to know what the customer service is like. Granted MOST will never need it but I will buy something from a company that I know has good customer service before I would buy something from a company with poor service.

As for going about it nicely it really does me no good to get upset with them. Jeff is the guys name and you can tell just talking to him that he does NOT give a crap about you or your problems. You already paid your money. He knows there are others out there who will buy and he is after them. Thing is had he been nicer and taken care of me (without asking for almost another $100 with shipping) I would be writing a very positive review about everything and others might buy based on that. Now I just hope I can get some to NOT buy a cuddeback so he knows that one person can make a difference. After all this review alone has 144 hits so if only 2 percent of that decides NOT to buy then he has lost out on 3 sales.