Here's the viewpoint from this shop: It's business, I don't mind setting up equipment bought someplace else. BUT (and it's a big but) if the store doesn't make a profit then there isn't going to be a store for you to take your stuff to. You buy it from us and we set it up and service it for free no matter what it is (this is incentive for us to stock quality gear). If you buy it someplace else you should expect to pay a reasonable fee to get it set up and serviced. Just to keep the doors open costs $$$ (rent, heat, electric, taxes, licenses) not to mention being able to put some money in my pocket to live on, or at least make it worth-my-while to show up. You don't expect to work at your job for free do you? You shouldn't expect your local pro shop to either.