Good advice about the lipstick. Your wife should have plenty of that around.

Yes, there is a very good cahnce that the timing is not set right. It happens often. The rest should not raise up to it's highest level until about the last 1 1/2"-2" of the draw cycle. If it raises too early then it won't drop early enough at the shot. Simple fix, where the string attaches to the cable all you have to do is slide it up a little higher, testing as you go. Try doing it yourself as you will learn from it. Shops are places you go to do stuff you can't do for yourself or don't have the proper tools.

Maybe it's possible your arrows are underspined. If the arrow bends too much then you can get similar results. A little stiffer arrow never hurts.

Also possible the nocking point is too low. Again, if it is then just move it and try again.