I would also have to strongly agree with the customer service. There is one "pro shop" here in the South West Denver area that is only five minutes from home that I will almost never go to (very extreme emergency only) and drive 45 minutes to the other side of town just because they DO make you feel like you are welcome. These 2 pro shops don't have as much stuff as the closer one but they will bend over backwards to help you. I don't mind the people hanging out and talking about hunting as long as the shop personel realize that the customers are first and the talkers are not in the way or disturbing the customers.