Rick it must have been a while because Moultrie's customer service is second to none. I also think that a lot of folks bought the Moultrie cameras thinking a $100 camera would do the same job as a $400 camera which is obviously not the case. I own (4) Moultrie camera right now and no one of them has had any warranty issues. I also have (2) Cuddebacks, one is good and one sucks, so go figure.