I usually take exception to the statement that you always get better service at a Pro Shop vs chain stores. It's true most of the time but it depends on who's working at the chain store. There are sometimes people there that are young and knowledgable and used to work in Pro Shops that are now looking for a career in retail while still persuing the sport of archery. So it really depends. Each store will be different.

I worked at a Gander store for three years (just quit a couple weeks ago for personal reasons) and the guys in our shop were pretty good. Not top notch, but at least as good as most of the shops in our area. That's mainly because management decided to hire people with knowledge in their field.

A lot of the problem comes in that most people patronizing chain stores are shopping price and don't really know good service until they learn a thing or two. And some don't want to learn anything. So what do you do in these cases?

I had a certain ethic when dealing with customers. I didn't care whether I was selling a $50 Brave or a $600 Diamond. The customer got the same level of service. They deserve nothing less in my book.