Well, here's my .02 cents worth. R hog is 9 miles from Barnetts facility, I'm 80 miles from nowhere. I just read today on another forum a guy w/ a
'brand name" xbow got 24 shots before his cables broke. Another faithful fan of same mfg said not to worry, they fixed his same/similar problem in no time. The mfg. rep posted just call the office Wed for return auth number or whatever. You guys that are close to dealers, mfgrs, pro-shops have luxuries that we in the sticks folk don't have!! Well, if ya can stand the extra few inches of width w/ Excals, ya can fix yer own problems!! Plus, they are about 2 lbs lighter than compounds and all have the same 3-4 lb trigger Smokepole keeps raving about. There's another little known fact about Xcals, less than 4 out of 1000 ever need warranty work!! Just troll all the xbow forums, all mfgrs. have great customer service reports, but you will notice an absence of Excal problems and solutions!! I read alot about Horton's great service, Barnetts great service, 10 pts great service, but nothing about Excals. Hmmm! Makes ya think some, don't it???