RE: What do you like / dislike most about your pro shop?
What I like best is if you buy a bow there, labor on that bow is free as long as you own it. Need a string changed? Provide the string and the service is free or just pay for a string. Need a tune up? No charge. That is great service. Also range time is free and so is the chrono if you purchased the bow there.
My only dislike is he can't carry as much as the big chains. I will often check something out at Bass Pro and then have him order it for me. The more business I do with him the more he will have to spend on inventory.