RE: What do you like / dislike most about your pro shop?
Buckeye,
"It is obvious you have no idea what you're doing!"
That is what the owner of a proshop once told me -in front of his friends I might add - and after I had just spent $500 in his shop.
Treat each customer with the respect you would show an old friend and you will never go wrong.
I can tell from reading your posts that you know what you are doing and have the personality to back it up.
Have faith in yourself and patience with those you guide.