RE: What do you like / dislike most about your pro shop?
I have yet to find a shop who spends the effort to research and find new 'quality' products, tests them and decides to offer them. They all tend toward using something they have sold alot of or that's been around awhile. For example, you mention a new rest to your pro shop. They say, "I don't know about that one, but most of my customers want rest XXX and I think that will be a good one for you, too."
I want someone to give me what I want, not what they want me to buy!!!