RE: What do you like / dislike most about your pro shop?
Rob, I too have now been on both sides of the fence. No I don't own my own shop but I work at one part time. For me it all comes down to friendly customer service, and the quality of the work done and service given. The words dependable and integrity also come to mind when I think of a good pro shop. If a shopcan live up to these standards then is should have a lot of repeat customers that are happy to spend a bit more for the excellent service.