Carbon Express agreed that the arrow was defective and will replace it - great customer service. They asked for the lot # which is printed in black next to the Maxima decal on the shaft.

For the other guy that had similar failures - Thelot # of my arrow is 101205. You might check yours also. You can call (810) 733-6360 and ask for a return authorization #. The shipping return address is as follows:

Carbon Express Returns
3475 Eastman Dr
Flushing, MI
48433