I am not sure what area you live, but if there is anyway to go to or work through Cabela's they offer great customer service. I have a Cabela's Outfitter series bow (PSE) and am lucky enough to live about an hour away from Cabela's. I shot it there, bought and they set it up and I shot it before I left there. In another post I stated how a friend of mine blew his bow up and they replaced it, reinstalled everything at no charge. So keep working through this they will do right by you.