Here's why they get my business too. Last fall, I returned a $355 xbow. The person I talked to said they would credit my credit card, but since the card had expired and I didn't really want to re-new it, I asked for them to send me a check. The person on the phone agreed. 3 weeks later, no check yet so I called them again. I was told they HAD to credit the card by law and the gal asked me if I would be by the phone for a "little bit". I said yes, and about 10 minutes later she called back, w/ the credit card co. on a 3-way call and I got my money.