Refuse to follow........
Send me all the necessary information regarding the bow and I'll look into it for you.
The Bowtech gang is pretty tied up at the moment with their Bowtech University Dealer School, but I still find it odd that they wouldn't get back to a dealer about something like this?

PMme everything you know about the bow, S#, dealer name and number and a detailed description of the problem. Probably won't be back in touch until Monday regarding this depending upon their availability at this moment.

I'll certainly do what I can.