RE: DO NOT BUY FROM RIFLESCOPES.COM (SWFA)
Doug,
Come on man, at least present all the facts if you are going to attempt to damage our excellent hard earned reputation.
Mr. Green purchased the Burris rings 11/14/05 we shipped and he rec’d them 11/16/05.
He calls 03/21/06 asking to return them. We have a 30 day return period, this was 120 days. But to keep a customer happy we went ahead and agreed to accept them back for a refund.
We get them back with NO packaging and rusted and damaged from being installed with what appears to be the wrong size screw driver because the head of the slot screw is messed up. Still trying to make him happy we agreed to just charge him a 15% restocking fee (which just allows us to sell them at 15% over cost to get rid of them).
This was not good enough for him and he started the threats, about how he is going to tell everyone in the world how bad we are…..etc, etc.
We should have just refused the return or sent them back after we rec’d them with no package, damaged and four months after he bought them.
Thanks Mr. Green for starting this thread as it only helps solidify how good our customer service really is.
Chris Farris
SWFA, Inc.
RifleScopes.com
SampleList.com
OpticsTalk.com
PS: The people that read these threads are intellegent and able to form their own opinions based on their own experiences. People are tired of people like you that think they can damage a companies reputation if the company does not do exactely what you demand, by running to the Internet. If anything it just helps us. We don't normally get traffic from this site but we are right now, our referrals by url from HuntingNet.com are up there with Google today!!!
Like we told you on the phone after you started threatening us, "Go ahead and post on the Internet, just tell the truth please".
Have a nice day,
Chris Farris
RifleScopes.com
SampleList.com
OpticsTalk.com