RE: What do you look for in an archery shop?
Professional and knowledgeable customer service by each employee having high levels of knowledge of each product they stock. I believe if they do not know anything about the products then it shouldn’t be on the shelf. If a shop needs to hire people who don’t have these skills, then they shouldn’t be interacting with customers on the floor.
Good equipment on hand such as a calibrated chronograph, digital scales, etc. Not a 20-year-old fish scale with pulleys and rope.
I like a shop who will try and sale me a product because they truly believe in it. Not a shop that pushes a sale because it has a higher mark-up/profit margin for their personal gain.
I like a shop that has my arrows done with they say they will be done. Not having me driving 30 miles back and forth because they didn’t get the job done. Then when they are done, finding tip weights mixed and matched and inserts glued in on angles.
Fair prices so they can keep customers and still make a profit, not a 40% mark up from Internet prices. I can handle high prices when it’s followed by excellent customer service. High prices with poor customer service doesn’t work for me.
I’m not impressed by a shop who says I don’t need right helical fletching, then later I find out the real reason was because their right helical fletching jig has been broken for two months.