Siskyou,
I can assure you that in my email correspondence with them I never made any mention of owning 12 Hoyt bows in the last 3 or 4 years....not to mention a few of their hats....<img src=icon_smile_big.gif border=0 align=middle>. I wanted to be treated as an "average Joe" who has a problem....since that is basically what I am...nothing more. This is the second time in recent months where I have experienced Hoyt stepping up their customer service a notch or two. Don't be surprised to hear similarly good reports from other folks soon.....well, at least not about the same type of problem I hope...<img src=icon_smile_big.gif border=0 align=middle>