I can see both sides of this one.

When running a buisiness, the "we were hunting, that's whywe didn't call you" line just isn't going to cut it. as a owner/employee you have an obligation to consumers that just may take you away from hunting as much as you'd like: you signed up for it, tough $hit.

BUT

As the customer, you need to realize that sometimes, yes sometimes, even the best companies have one fall through the cracks, we're all human. And not having a trail cam isn't exactly the end of the world, Heck, I've got one I don't even use anymore. And to think that just because you are a paying customer everything has to be perfect, for you, everytime, is just unrealistic.

BTW, tanktrunk is right, the "customer is always right" line may work for 16 yr. olds at McDonalds, but in no way does it apply everywhere.