ORIGINAL: Barto1

I would like to take a minute a post areply. I am a (or maybe the) representative for the Company and know who's camera this is referencing and believe the complaint a bit speculative and unfair.

Regarding the lack of response - TSE attends the Eastern Sports, Travel and Outdoor Show in Harrisburge PA each year. The show starts on Feb 4th and continues until Feb 12th (exact dates change each year) - Its 9 - days of long show hours and usually two days of setup/take down.

Given the scope of the show, the office, that is anyone who might competantly answer questions, its at the show assisting the entire two weeks and selling cameras. Show hours average from 8AM to 10PM - at least for us exhibitors.

While we often cannot return phone calls during such short times of the year, we regularly return emails on issues where customers seek an update or require (or want) an immediate response. This is especially true during the months of October and November. While we hunt too (most of the time a long way from the office), we understand many guys focus intensely on trail camera use, often checking emails early morning, afternoon breaks (if we take em) and after dinner.

Since it appears this customer does have access to the internet, he chose not to employ this reliable means of communication. We do regret we could not get back to him as immediately as he might have wanted, but it was posted on our homepage where we were, and the secretaries answering the phone do try to encourage folks to send emails where its possible. Also, the show occurs at a non-critical time of the year where it is generally felt staffing the office is non-critical.

However, I will point out, his exact issue is clearly noted and diagnosed in both the TrailMAC instruction and warranty guide (where it specifically covers the camera turning off and oddly short battery life) as well as on our website under setup tips and then select the model of interest (for those who may need further explantion and/or photos.

It would be nice if folks would check to see if any online help existed, or possibly re-read the instruction guide, or better yet, email the many folks who post photos on the site. Some of these guys are experts, not only using trail cams, but also TrailMACs. These are all options in addition to sending customer service an email. So long as they enter their email address correctly, I have never seen a time when an email wasn't returned within 12-24 hours.

Anyhow, These options have been available for customersfor acouple of years now, simply calling, if an answer is needed in short order is only employing a single means.For those of you who are loyal TrailMAC customers, or are prospective - this is the backstory in this case.