Dear [insert name here],
Thank you for contacting us recently about [insert problem here].

Yep, it was definately worded so you would think that they might care. Ms. Voltz here probably has no idea what you're talking about, and probably hates hunting, but not to draw any conclusions or judge...This definately sounds like one of those calls you get from school with the voiceovers that say you were skipping a class....but I definately don't get those.