I have been having problems with UPS as well. Here's what happened to me last night:

Got home at 4:45pm, saw the UPS man had been by for a third time. I had missed him twice before. There was a note on the door that said he had come by at 5pm today! Yet, my watch said 4:45pm. So I made a quick call in and caught him in his own lie. Needless to say, UPS called the truck driver and told him to get his butt over to my apt ASAP.

For the rates that they charge, wouldn't you think that eventually you would get better service?