Regardless of what the outfitter may do in terms of your request for a monetary refund, you should still file a complaint or min. a letterwith GOABC.

The fact they set forth certain lofty expectations about the hunt, facilities and ammendities can't all fall on your shoulders. It sounds like both booking agent and outfitter are guilty of setting such expectations. So I would be lodging a complaint in regards to the booking agent as well, his reaction alone means he has had previous experience with this outfitter. I can almost bet he's also heard negative feedback, this isn't the first time the balloon was burst.

As to the hunt itself, not sure why anybody would complain about road hunting for a week. GEEZ that is pathetic all in it's own! Climate, condition and game changes happen in terms of hunting. Sometimes access isn't pausible most of us accept this fact when dealing with nature. However it is ours, or in this case the outfitters responsibilty to deal with the hand dealt and make appropriate adjustments.This doesn't even sound like it was attempted. Accomidations/food/ammendities are subjective, no further comment here. As far as treatment of guest, running of business, communication, etc...PLAIN AWEFUL. In business the hardest part isn't gettingthe customer but retaining that customer, so you better make sure you do a good job at selling your offering - first experienceis a lasting one. My biggest pet peeve is CS or lack there of!!! If a business provides me with CS I will return without question, I will refer and I will pay more...if not then they don't need my money so I go elsewhere!

To bad wish you the best and hope you get the opportunity for redemption. Yes alway check references both with outfitter (successful and non successful hunters) and if using a booking agent.