If they receive the item and it's damaged, they better have had insurance on the package or it's THEIR problem. I will only buy from someone with a 99% or higher feedback rating, and I always read their feedback going back a year if they have any negative. I don't buy/sell that often, have been a member almost since they started, and have a feedback rating over 100...people can see from that that I'm not going to rip them off and ruin my rating. Still, I'm sure that sooner or later I'm going to run into SOME kind of problem either selling or buying...just the nature of the beast I guess.