I am not an expert, but can talk of practical experience. I had a Ruger M77 with the "skeleton" stock in a .270 after t boxes of ammo, a differnt scope, new rings and many cleanings I could not get the gun to shoot and hold on paper. 3-5 inch groups were the best I could do at 100 yards. I traded the gun for a Ruger 25-06 and had some trigger work done on it. I can shoot 1-2 inch groups.

I havew an older Tikka Whitetail hunter (I think it that is the name) It is a BEAUTIFUL gun with laminate stock and stainless barrel. It is a little heavy, but is a tack driver. First time out, I was shooting 1 inch groups or less.

I have not needed customer service for Tikka, but have for Ruger and have no complaints.

When I look for a new rifle, I typically do not shop by manufacturer. I say thisd with the exception of remington. I have nothing against Remington, I just do not like the lines of their rifles. I own Rugers, Tikka, Wheatherby, Marlinand Winchester rifles. My next will probably be a CZ or a Semiauto.

I would not let one experience with any specific rifle for the basis of an opinion for all the products of a manufacturer.

I think Tikka is making a good rifle at a reasonable price. When judging the price point of a firearm, many of use have a dollar amount we can spend for rifle, rings and scope. It has and never will make sense for me to by a high-end gun and then outfit it with a POS scope. This may be why I am not opposed to looking for good used rifles. When I bought my Tikka, it was farily priced and I could afford to outfit it with a Pentax scope. The combination works great. If I bought a Sako or Kimber andput a BSA on it, I would probebly be saying that the gun was crap b/c it could not hold true, when, it actuality, it may be the scope.