I've never had that problem. I have bought lots of things from them with total satisfaction or my money back. Where can you buy something and keep it for 3 or 4 years then get a full refund if you have your receipt with no questions asked. It doesnt matter what it is except ammunition. I know I got a couple of Austin and Halleck rifles from bass pro that were in pretty pore shape. They had parts missing and the engraving on one was awful. If you are in the buyers club you get 10% off everything and you get special email deals that are even cheaper plus 10.00 rebate coupons ever so often. Theres almost all your shipping.The top of the lineTraditions Evolution Premier they have on there right now has the metal fiber sites,stainless fluted barrel not nickeled, brown laminated stock and ported barrel. It is the one that cocks on opening and not closing. I ordered one and it is nice. It originally retailed for over $400.00. My brother has one almost just like it and it will put three shots in an 1 1/2 at a hundred yards with 100 grains of American pioneer Powder loose and a 250 gr. Hornady sst sabot. Havent shot mine yet. Check it out. http://www.sportsmansguide.com/cb/cb.asp?a=219326If you use this Item number I got through my email you can get it for a cheaper amount. E545E-99461-Evolution™ Premier .50 cal. Rifle with Laminated Stock. Hope this helps. Oh by the way they have other lightning rifles there also. Good luck and Happy shooting. Feel free to email me if you have any questions.