Well some of you may have read my post asking about Traditions warranty because of my broken ramrod. Well I phoned them this morning and spoke to a csr and before I even finished telling her how my ramrod broke she was taking my address down to send me a new rod and it should be sent out in a day or two and get to me in a week or two at the most with no charge to me. So all I can say is fantastic customer service top notch company. I don't frequent to many other forms so if anyone asks about their service you can tell them they won't be dissappointed.