ORIGINAL: snowman69
Has anyone had an expirence with Traditions customer service I was at the range this morning and when I was seating my bullet an I felt my ramrod give (hard to explain) and when I pulled it out the end was broken I have only had the ML for two mths(great ML recommend it to anyone)and I have only used the ramrod for cleaning a couple of times. I am assuming that the ramrod had a weak spot, so I emailed Traditions to see if they will replace it ( I will be very upset if they don't an I have to pay).
Well I have broke a lot of ramrods. I think you will be more then happy with the response from Tradition's. They usually put up a stink if you have been abusing the thing or it is very old. I have used Tradition's customer support in the past and was very pleased with the way I was treated. They were also real good about answering any questions I had and even offering me advise for solving problems that really were not their concern.
I bought a number of different IBO barrels from Green Mountain Barrel Company a while back. I had a lot of problems with ramrods. I even got a hold of a person there, Rick Sanborn, who treated me excellent andwas actually concerned about my problems. I told Rick his barrels were excellent but his ramrods were junk. He even agreed and explained why they were the way they were. A short time later they sent me new ramrods for my barrels. These were the unbreakable kind with pinned ends. On the new barrels I notice the new ramrods now, so they no long have those other devils around.
If a company is worth their salt, they will be more then reasonable about fixing any problems you might have. After all they have many people watching them and how they treat other hunters. I hope you mentioned in your letter that you visit many different hunting forums and have discussed this issue in the forums. And please let us know how they treat you. All this is very important when we consider future purchases.....