Let's see if I can respond to each of your points, Len. I don't own or work in a pro shop so mine is a customers perspective about the pro shop that I visit the most. This is my third serious year in archery/bowhunting.

1) Two types of presses. I can understand and agree with this although the shop I trust only has one that I have seen: a high quality Apple press.

2) I can get three or four brands of strings at my favorite pro shop: WC, Zebra Twist/Tiger Twist, and one other type. Mostly for Hoyts/Mathews/High Country the bow brands that he sells. I was able to choose from several brands of strings for my older MQ-32 on the day I went looking for replacements.

3) They seem to listen and have even talked me out of a purchase because they felt I didn't need a certain 'gadget' to solve a problem. Sometimes they are too busy or hurried to spend a lot of time with you.

4) See #3.

5) See #3. Haven't had any major breakdowns, yet.

6) Have never seen any certificates. Are there certifications out there like car mechanics can earn?

7) They don't have a full size indoor range but can short distance paper tune and chronograph. Never heard of a Hooter shooter until I came on this BBS. Apple tuning machine? This bothers me a lot about this pro shop. They need to expand and build an indoor, even just a 20 yarder.

8) If they don't know the answer, they aren't afraid to look it up. They don't even take my own word for it if they aren't sure themselves.

9) The owner is good and so is the main techie, but the young one in training is a disaster waiting to happen. Don't hire relatives unless they are qualified. He will never be allowed to work on my bow even for something simple.

10) Not a huge line of bows or accessories, but pretty good. Lots of arrows, shafts and parts. Tends to carry the higher end/higher priced stuff, especially the bows. Doesn't look down on anyone, though, if they have an older or entry level bow.

Biggest complaint: Doesn't have enough trained and trust worthy help.
Best point: Doesn't try to sell you stuff you might not need.