I've gotten great customer service from them by phone.
I only held for less than 5 mins per call.
Great warrantee service, and every person I talked to knew their stuff, and I have a 5 year old bow.
One call should answer your question quickly.

Try not to call at peak lunchtime hours, or Monday morning, when the rest of the world is on the phone.

Here's what they did for me...
http://forum.hunting.net/asppg/tm.asp?m=1131322&mpage=1&key=?