That is good service and why so many people are loyal Leupold customers. But I will say that Leupold does not have a monopoly on great customer service. I have had the exact same kind of service from Zeiss. I sent them a scope I had damaged due to my own negligence and asked if they could do anything with it. I sent it to them on a Monday and the following Monday I received a brand new replacement at no cost. It sure is nice to deal with companies like this (Leupold, Zeiss, etal.).