Well, I am one of those BowTech guys that has had a limb crack. Customer service is top notch, better than any other bow company and I am 100% sure of that now.

As far as Mathews go, they have there problems too. My buddy bought a new S-Back and has already experienced several problems (string stretch, string breaking, a burr on the cam, serving seperation, cam lean, grip falling off, and his latest problem was a warped cam). Now, with that said, this is more than likely a fluke incident and he is still in love with his bow know that he has got everything figured out and working right!

All companies are going to have glitches every once in awhile, it is how the companies takes care of those problems that sets them apart, and I can personally speak on BowTech's behalf for that!