HuntingNet.com Forums - View Single Post - PRO Shop attitudes - justified or not?
Thread: PRO Shop attitudes - justified or not?
View Single Post
Old 05-09-2005 | 06:36 AM
  #25  
Len in Maryland
 
Joined: Feb 2003
Posts: 1,385
Likes: 0
From: Baltimore Maryland USA
Default RE: PRO Shop attitudes - justified or not?
ORIGINAL: Straightarrow

Remember, the customer is always right - at least in their minds. A happy customer will tell a few people how nice your shop is. An unhappy one will go out of their way to tell 20 or 30 how terrible it is. It pays big dividends to be sure you have as few unhappy customers as possible.

ORIGINAL: Nodog

Never complain about them and always be sympathetic about their troubles to everyone and I mean everyone and people will seek you out. I don't even talk negatively about customers to people who are close to me. I've learned that the hard way.
Both are very good lessons to learn. The problem is that most learn it the hard way. As I said, I made many mistakes when I first started this retail business. It is a lot different from my engineering profession.

Another problem is that you can't correct most of those mistakes. I've had some customers come back, after getting an 'attitude', due to wanting to get some of my expertise or just wanting to give my shop another chance. It worked out better this time for both of us.

The old adage 'Live and Learn' is definitely appropriate in every profession and life in general.
Len in Maryland is offline  
Reply
0