HuntingNet.com Forums - View Single Post - PRO Shop attitudes

05-08-2005 | 08:08 PM

#21

Len in Maryland

Joined: Feb 2003

Posts: 1,385

Likes: 0

From: Baltimore Maryland USA

RE: PRO Shop attitudes - justified or not?

nodog:

Yea, I'm feeling better today. I just see so many archery shops getting bashed on various forums that I thought it might be good to let people know what might cause some ot the attitude problems.

ukbuck:

First, welcome to the forums.

Based on what you posted, there's no doubt that you work in retail.

I've had them call me while I've got 6 customers standing in front of me. They want to 'pump' me for information and I haven't got any idea of who I'm talking to. I tell them that they'll have to come into the shop to talk to me because I've got customers in the shop waiting for service. I can't tell you how many times I've had them hang up. I can't ignore customers in the shop for an unknown on the phone.[:@]

I've also had them ask me directly if they can get something cheaper on the web or from another store. I politely tell them that they probably can and leave it at that.

After I spent half an hour or more working with one customer to find the right stabilizer, he was going to drive to Lancaster to get it to save $5. His wife talked him out of it, fortunately.

I could go on and on but people here will think I'm making this crap up. NOT!

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