Your probably correct Len,I guess there's a little more agrivation to getting satisfction from a mart store and alot of people just don't feel like it's worth the problem . As for a small shop such as your's, these guy's know that they're getting right to the source, and not having to go through severel people to get thier point across. I do agree as well that people trust in their shop's in a personal level for the accessories that they purchase ,knowing that if anyone has the proper answer's it will be the proshop. Sure they may pay lesser for some accessories from the mart ,but they also take the responsability of purchasing something that the mart store has no idea about ,so if it isn't what they expected ,then they know that they made the soul decision on purchasing it on their own, without help from the staff .
As for the soap dish thing ,well I guess he buy's from the mart store LOL

nubo