Buck Magnet- Thanks for the plug. I have worked at several shops, and know well what Len speaks of. As manager of 2 shops I have had to play middle man in disputes in which no-one wins. Thankfully there are customers that genuinely appreciate what the PRO's try to do and convey to them. Lets face the facts, no PRO shop owner or tech worker is in it to get rich. We get "rich" when we see grins on customer faces after fixing some vexing problem.