First, before I begin, let me say that I ALWAYS check with my pro shop before looking anywhere else. Sometimes he may not have something I want in stock, but he can get it, and usually cheaper than at the "Marts". I would rather support my pro shop any day of the week, and twice on sunday. But, it is a competitive market, and sometimes people are just trying to get the best deal they can, and keep the most in their pocket. Word of mouth is the proshop's best friend, and even though you do have to deal with stupidity, what is a bad attitude going to gain? I understand that you lost a bow sale, but, you DID gain set-up fee. Was this dumb on the part of the customer? IMO, yes, but, is a set-up fee better or worse than no sale at all?

Speaking of incompetent bow shops, we have one of those here as well. This place just wants to make a sale, and they don't care how. I have seen people with a bow that they just can't handle, because it is set up wrong, to long ATA, you know the list better than I do. That infuriates me, because it has left a negative impression of archery in the eyes of that person. I am fortunate enough to have another shop in the area, and I trust this guy with anything. He is great! I get good deals, good equipment, he is honest, and won't sell me something I can't afford just because he wants to make a buck. And because of this, I have sent numerous customers his way, and have detered people from the other shop.

I guess what I am saying is this. I support you proshop guys 100%. I think the major chains have taken the personality out of archery, and are doing us an injustice. Keep in mind that you are in the customer service field, and you are going to get the stupidest people doing the most stupid things imaginable, but, if you get them to come back, and bring a friend, you have done your job.