Federal Premium Heavyweight Warning.
04-22-2014, 11:09 AM
#11
Spike
Thread Starter
Join Date: Feb 2014
Location: The Great State of Ohio
Posts: 14
HL, thanks for the replies - great info on checking on my barrel and I plan on it this week before I fire it again. Yes, I agree great customer service is the way to set yourself apart especially in the hunting/firearms industry.
mrl0004, the rep @ IC mentioned the switch and said they'd had great results with the stainless steel since. He said they think they have pinpointed this to a bad batch of ss from the fall but said it's frustrating because they aren't able to address until consumers contact them. (Seems to me they'd benefit from utilizing batch #'s on their chokes for recall purposes). Thanks for the input.
mrl0004, the rep @ IC mentioned the switch and said they'd had great results with the stainless steel since. He said they think they have pinpointed this to a bad batch of ss from the fall but said it's frustrating because they aren't able to address until consumers contact them. (Seems to me they'd benefit from utilizing batch #'s on their chokes for recall purposes). Thanks for the input.
05-02-2014, 01:40 PM
#13
Fork Horn
Join Date: Nov 2007
Location: Yantis, TX
Posts: 287
Just an update. Spoke to Indian Creek this morning and they said they think they ran a bad batch of steel around the fall and have slowly got a few calls here and there on some of their Benelli chokes. Looks like it could have been the combination of wad and bad steel, maybe? Gentleman @ IC was very apologetic and is next day mailing me a new tube. (The shipping cost of which was nearly the price of the new tube) Great customer service from the guys @ IC matched with the patterns I was throwing on Saturday with my Black Diamond Strike choke may have made a customer for life out of me.
It isn't just one batch, they've had numerous chokes over several years that have cracked.
Last edited by Gamblinman; 05-03-2014 at 07:56 AM.
