Leupold Customer Service
#1
Leupold Customer Service
Probably won't surprise many, but I just have to give kudos to Leupold customer service (again). While hunting in late November, I took a fall on the rocks and the scope on my rifle (VX2 3-9 w/CDS) was the first thing to hit the rocks. The objective bell was bent was the only obvious damage. I switched rifles the next day and packed up the bent scope for a ride back to Leupold. I put wrote on the service request exactly what happened and expected to pay for repairs.
The scope arrived last week, postage paid, with a note of repairs and an invoice for $0.00.
I'm a regular customer of Leupold with scope purchases and occasional custom work over the past 30 years, (only a single warranty need) but still...
That's just crazy good service.
The scope arrived last week, postage paid, with a note of repairs and an invoice for $0.00.
I'm a regular customer of Leupold with scope purchases and occasional custom work over the past 30 years, (only a single warranty need) but still...
That's just crazy good service.
#8
Giant Nontypical
Join Date: Oct 2013
Posts: 9,230
I've been using Leupolds for more than 30 years and this is one of the reasons. What few problems I have had were taken care of immediately and there has never been a charge. They stand by their product and they make a very good product to begin with.
#9
Fork Horn
Join Date: Feb 2003
Location: Altadena CA
Posts: 494
Once I slipped, fell, and the rifle no longer would hit within the scope's field of view. Sent it back to Leupold. They checked it out and said it was fine, so I took a second look at the rifle. The barrel was bent! (Doh!)
Other than a .22 plinker, any time I buy a rifle I also buy a Leupold. Great outfit.
Other than a .22 plinker, any time I buy a rifle I also buy a Leupold. Great outfit.